Privacy Policy

Last updated: April 2026. This policy applies to all personal data collected by A1 Rooflines.

1. Who We Are

A1 Rooflines is a roofing contractor operating across the Midlands, UK. We are the data controller for the personal information we collect through this website.

Contact: info@a1rooflines.com  |  07376 660209

2. What Information We Collect

We only collect personal information that you voluntarily provide to us. This includes:

• Your name
• Email address
• Phone number
• Postcode or address (to assess your service area)
• Details of the roofing work you require
• Any other information you include in your enquiry message

We do not collect sensitive personal data (such as health information, financial details, or payment card numbers) through this website.

3. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiry or quote request
• Arrange a site visit or assessment
• Provide you with a quotation for roofing work
• Follow up on an existing job or booking

We will not use your personal data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — responding to a quote request or enquiry you have submitted.
• Contract performance — where we have agreed to carry out work for you.
• Consent — where you have opted in to receive further communications.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal information to third parties. Your details may only be shared with:

• Netlify — our website hosting and form processing provider (data processed in accordance with their privacy policy).
• Our staff — only those who need access to respond to your enquiry or carry out your job.

We will never pass your details to external marketing companies or unrelated businesses.

6. How Long We Keep Your Data

We retain enquiry data for up to 12 months from the date of last contact, or for the duration of any ongoing work. After this period, your data is securely deleted. If we enter a contractual relationship (e.g. you proceed with a job), we may retain records for up to 7 years to comply with UK tax and accounting obligations.

7. Cookies

This website uses a small number of cookies:

• Essential cookies — required for the site to function (e.g. remembering your cookie consent preference). These cannot be disabled.
• Analytics cookies — if you have accepted cookies, we may use basic analytics to understand how visitors use our site. No personally identifiable information is collected via analytics.

You can control cookie preferences using the banner displayed on your first visit, or by clearing your browser cookies at any time.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — ask us to delete your personal data ("right to be forgotten").
• Right to restrict processing — ask us to pause how we use your data.
• Right to object — object to us processing your data based on legitimate interests.
• Right to data portability — receive your data in a machine-readable format.

To exercise any of these rights, please contact us at info@a1rooflines.com. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. Our website is served over HTTPS and form submissions are handled via a secure third-party processor.

10. Links to Other Websites

Our website may contain links to third-party websites (for example, review platforms or trade associations). We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.

11. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

We would, however, appreciate the chance to address your concern first — please contact us at info@a1rooflines.com.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We recommend reviewing this page periodically.